Compare free spins no deposit UK offers
If you want to spend real money at an online casino, in the hope of winning it back big, then choosing a reputable casino site that caters for the needs UK players should be high up on your priority list. The problem with finding the perfect casino is: how can you compare online casinos?
You could go down the old-fashioned route, where you ask your friends for a couple of recommendations and then checking them one by one yourself. But what if you don’t want to discuss online casino gaming with other people?
Many players tend to be a quiet bunch who enjoy their privacy and don’t care at all for showboating about their online slot machine exploits. In that case, you’d probably look up the first casino names that come to your mind – the ones that have been the most heavily promoted to you, which are not necessarily the ones with the best track record in treating their players well and rewarding them generously for their activity.
You’ll have to sign up for individual accounts at several casinos, maybe even deposit some money if they don’t allow free play, and before you know it your inbox is swamped with promotional offers, customer support tickets, complicated loyalty schemes and you can’t keep track of everything.
There’s no need to drive yourself mad looking for a reliable online casino UK. We have it all sorted out for you. We have a team of expert reviewers who have put in the time and effort to compare different casinos, both big players and those lesser known. We gathered their thoughts and opinions in free, in-depth reviews, which give you a clear picture of the top casinos for UK players, so all you have to do is sit back and sign up at the casino that best suits your needs and gaming style. We have an exclusive offer with them that includes a no deposit cash bonus and good first deposit offer where you can get bonus cash and free spins.
We didn’t stop there, though. We’ve reached out to our partner casinos and are able to share their signup bonuses and welcome offers to the visitors of Lucky Street. Here you can find such an example with Age of Gods free spins at William Hill. Some of those offers are even exclusive to Lucky Street, you can only find them here! If you find those offers to your liking, sign up with our links and the online casino will know you came from here – we’d greatly appreciate that!
If you’re not sure which casino you want to sign up with, check out our list of free games which you can try risk-free to get a taste of what casino gaming is all about and how it works.
In this guide, you’ll find straightforward articles that teach the basics about playing at an online casino, and you’ll frequently find links to other top resources you can use to level up your skills and get some expert online slot machine game tips to help enhance your online casino experience.
Speaking of tips, here you’ll find the latest scoops about current promotions and bonuses. We keep tabs on the top UK online casinos and as soon as they announce a new offer such as free spins or bonus cash, we’ll make sure you’ll know about it before everybody else does.
Check out the rest of this guide to find out essential information that every new casino player should know, including:
- How to start playing at online casinos
- Different types of welcome bonuses: free spins, no deposits, matched cash bonuses, etc.
- Which UK casinos are good for beginners
- An overview of the different types of casino games
- Online casino strategies
- Our recommended online casinos for UK players
- Shady practices of online casinos you should be aware of
- How to get help if something goes wrong
Where can you find free spin no deposit offers?
Playing slots online
If you’ve ever played online slots then you’ll already know that there are massive advantages for the sharp player to find games that offer multiple paylines, progressive jackpots and huge welcome bonuses.
Mobile slots and mobile casinos offer all these advantages – and more! Not only are you able to play mobile slots at the touch of a button, but you can now play it at any time wherever you are! And with the use of additional payment options such as SMS and phone billing, it has never been easier to place a bet and test your luck!
Online & mobile casino versus ground-based casino
For those of you who have never played at an online casino, there are a few vital things that you need to know to make your first experience run as smoothly and a profitably as you hope that it will.
Betting online is not only convenient, it is also cheaper as well, with many mobile slot games allowing you to bet as little as £0.01 on each spin. You may think that this means you can’t win big, but actually, you’d be surprised how quickly small bets add up when you choose a game with multiple paylines (although if you plan to bet higher amounts, than choosing a game with fewer paylines is to your advantage).
Once you have built up a bankroll, you can then use this money on larger bets. The bigger your bet, the bigger your win! (If lady luck is with you!) This is one strategy to spend very little and potentially achieve some huge real money prizes.
Additionally, you can’t fault online mobile slot games when it comes to security. Many online casinos offer games that you can play for free – so you can test their games and find your favorites to place bets on. When you chose to sign up you can be assured that your personal and banking information remains safe and secure.
Setting up & registering for online slots
Mobile slots are an incredibly versatile and fun game that can be played discreetly and safely anywhere in the world (well, almost anywhere – sorry Americans). But that is not all slots has to offer.
With the massive range of games across the Internet that offer everything from movie branded slot games to traditional fruit machine games you’ll be spoilt for choice when it comes to finding your favourite. We’re talking about classic titles such as Break Da Bank, Thunderstruck II, as well as recent hits like Gonzo’s Quest, Starburst and The Dark Knight. With constant updates and additions being made to the number and variety of game titles, this is one game that never gets boring!
When it comes to finding the game that makes you the most money there are certain things to look for. Whilst many online slots games offer free spins to play with when you sign up as well as 100% deposit bonuses for certain deposits, the coolest thing about mobile slots are the VIP rewards that come exclusively through the casino apps.
VIP rewards generally work like stepping-stones: the longer you play, the more bonuses and rewards points you receive. Often these rewards points can be cashed in with real money value!
Sign up at mobile casino for their welcome bonus
Start playing at one of our top recommended mobile casinos and receive a bonus when you sign up! On this guide, you’ll find great choices of mobile casinos for all levels of player.
If you’ve just started out and you want to learn the ropes, then a free spins UK no deposit offer might be for you. With this, you can play slot games and have a chance to win extra bonus cash or even real money without putting any of your own up.
What are my welcome free spins bonus choices?
Why do online casinos have signup bonuses?
Are you shopping around and pondering which online casino to sign up with? Then nabbing good welcome bonuses is your priority.
A welcome bonus is given to you by the casino upon signing up for the very first time. As most UK casino players will tell you, how big a welcome bonus is and the kind of welcome bonus is crucial at this point. Casinos constantly promote this offer to attract new players and they compete amongst themselves to have the most attractive offers.
This page will give you a complete overview of welcome bonuses with valuable information. So keep reading to learn more about the types of welcome bonuses out there and how to exploit them for your bankroll to flourish just like that.
What are the different types of online casino bonuses?
Every industry has their own dense lingo and complicated jargon. The online casino world is no exception. Here, Lucky Street will define some basic terms like free spins, no deposit bonuses, match bonuses, etc. to help you make sense of the landscape.
The casino matches your first deposit – usually somewhere between 25% and 200%. Example: £100 deposit + 100% match bonus = £200 available to you – more to play with and more chances to win. Some casinos give a chain of match bonuses, the biggest being on your first deposit.
Free money to play with! This tends to be something like £10–£20 and is usually subject to wagering requirements. Learn about wagering requirements here.
With free spins you can play slots without driving down your own betting pool. The average is 20 but this can go up to 50. If there’s a slots tournament on, the casino drives interest by offering patrons free spins to increase participants. Each offer has specific requirements you’ll need to meet before your free spins can be cashed in for real money – one reason why it’s so important to read the T&Cs of every offer you accept!
No Deposit Bonuses
Surely the most wanted bonuses for new players. You get money to play with without spending your own and a chance to win more – easy and risk–free!
Normally these are smaller bonuses but come with rewards like bonus cash and free spins – super generous and popular.
Special Bonuses For High Rollers
These go to VIP players. They’re larger, offered on bigger deposits (usually above £1000) and come with perks like private jet transfers, limos, free five–star hotel stays, exclusive VIP clubs offering high limit VIP games and special customer support.
Most casinos will inform you by sending an email with special promotions only available for existing players.
Mr Green casino offers an amazing welcome bonus for newly registered players only. You get your free spins right away that you can try out on multiple slot games!
How do you get the welcome bonus after registration?
You can only claim a welcome bonus once, but sometimes it’s spread over the first 2 to 4 deposits you make.
Some casinos require you to tick a box during registration or click on a button which tells them you agreed to accept the bonus and make a deposit. Others ask you to enter a promo code to unlock their bonus.
However, in most cases, as soon as you complete the speedy registration process, your bonus, be it free spins or cash, is instantly applied to your account, ready to use right away.
Checking play–through requirements and withdrawing bonus money
Wagering/play–through requirements are the strings attached – put in place to avoid bonus abuse, but don’t worry – they don’t affect players who just play to enjoy themselves.
While you don’t have to fork out any of your money to use the free cash, credit or spins, you can’t just withdraw it – you need to use it to play online. Another catch is that winnings made through a bonus will be added to your bonus balance, so you’ll first need to fulfil wagering requirements before you can withdraw.
Typical wagering requirements range from x20 to x50. So, say the bonus is £100 and the requirement is 20 times – you’ll need to play for £2000 (20 x £100) before the bonus can be released. With free spins, you’ll ordinarily have to roll them over a few times before withdrawing. Watch out for time limits which may sometimes apply to bonuses.
Online slot tips
- When making your first deposit with a match bonus offer, it pays to get the maximum bonus amount. So, with a 100% match bonus up to a maximum of £250, it’s wise to deposit £250 at once to receive the maximum bonus of £250 (totalling your pot to £500), seeing as you’ll only get it on the first deposit.
- Always read the fine print to check the wagering requirements, then go for casinos with the least wagering possible (or ideally, those with no wagering at all!). If you don’t want to take the bonus because of the wagering requirements, don’t! Remember, it’s your money, time and entertainment, be comfortable with whatever online casino offers you choose to accept.
Welcome bonuses are an awesome way to kick off your casino experience!
Online casino comparison for newbies
Choose a casino that fits your experience, gaming style and budget
With so many online casino options available, players will be hard-pressed to find one that fits their gaming style and budget. When it comes to comparing online casinos, players should always keep in mind what type of players they are.
Casual players can afford a higher degree of flexibility in their selection, as they can play on various online casinos that have different options in terms of their game lobbies, maximum and minimum bets and wager limits. However, more seasoned players should exercise a greater degree of care as not all websites will offer highroller packages to suit their gaming style and budget.
In fact, there are only a small amount of online casinos that offer attractive welcome packages that fit the needs of experienced high–rolling players, so we always suggest that players conduct thorough research before making a decision.
As a tip, it is always a good idea to look at an online casino’s loyalty programmes, which will provide you with a clear indication of which players use the website. Loyalty programmes with many tiers and generous rewards are a sign of a lot of high–rolling players, while the opposite indicates a high percentage of casual players.
The ideal online casino for beginners
If this is your first time playing on an online casino, we appreciate that the process of finding the right one can be quite daunting. But fear not, this review will provide some tips on how you can choose the ideal casino!
You need to keep in mind that you will be spending a long time on an online casino, so the last thing you want to do is choose a site with a lot of confusing colours and with a complicated interface that has a lot of menus and pages. Sites we recommend, like Spin Palace, Euro Palace and Drake Casino feature sleek, easy-to-understand layouts that let you navigate intuitively through the site and guide you every stay of the way, from signing up for an account to withdrawing your winnings.
The game lobby
The choice of games is an obvious factor to consider when choosing your ideal casino! The more the merrier! However, if this is your first online casino experience, it would be wise to avoid website with a lot of game options for now. In addition, we definitely suggest going for online casinos that have demo version for their games. You’ll find a selection of free games you can play on this page.
There are several payment options to fund your casino account. These include credit and debit cards, online money transfer, and e–wallets. You should go for the one which supports your desired banking choice, so that you feel comfortable and secure. The most well-known and speedy payment methods are bank cards like Visa and MasterCard, as well as online services such as Neteller and Skrill.
Note that whichever banking option you choose to deposit money with will also be the one that available for to make withdrawals – so choose your method wisely by reading our recommendations here.
There will always be some issue that you will need some help with, so make sure that your online casino has different types of customer support services such as email, phone and live chat that are offered at any time.
Unlike other sites, we don’t simply list the methods available to contact the support team, we actually check them individually while we are testing the casino site.
We write emails, call and chat with support agents directly so that we can give you an honest assessment of their support service and how reliable customer support is in general at a particular site.
Generous welcome bonus
Moreover, we advise looking for offers with no deposit bonuses. In this way, you can try out some popular slots without depositing any of your own money to the casino. Know that you’ll have to meet the minimum requirements to turn it into real money first.
Where to start looking for UK online casino
The big question is: where do I begin looking to find UK online casinos?
While we are confident that you would initially feel inclined to conduct a Google search and testing a couple, this is not necessarily the best option. As with most other services and product that you use or purchase, it is important that you look for expert reviews so that you can make a more informed decision.
As such, we invite you to have a look through our expert reviews up top that have been written by real players, each of which has tested every site to provide you with an insider’s view. Each of these sites has been scored so that you can compare them more easily, with marks being given on important features such as variety of games, level of customer support, promotions and the general feel of the online casino.
Guidelines to stay safe and playing slot machines responsibly
Players that decide to start playing at online casinos must be aware of staying safe during their experience, and of the fact that they should play real money game responsibly.
When it comes to safety, make sure that you go for a strong password that is a memorable one and that you do not share it with anyone else. In addition, you should also ensure that you play at online casinos on a secure and reliable network connection.
When playing real money games, it is often a good idea to set yourself a wagering budget – that you do not exceed, no matter what! This will avoid you overspending and help you be more responsible. You should also regularly check your spending trends to see if you are meeting or passing your personal targets.
Different Types Of Games On Casinos
Games at an online casino library
Video slots can be found in various types all over the online casino gambling scene. From classic reels like Avalon II, Cleopatra, Gladiator and Arctic Fortune, to blockbuster-inspired slots like Terminator 2, Iron Man, and a slew of Marvel comics superhero slots.
With masses of choice in appearance, paylines, bonuses, jackpots and deposits, the biggest advantage of online video slots is that they can be played anywhere and at any time, on your computer or on your mobile. This gives you the opportunity to play the game you love discreetly, as well as cash in on some massive winnings!
Progressive jackpots are most frequently seen on games such as video slots and video Poker, however, you can sometimes find them on games like online Keno and Blackjack as well. The great thing about progressive games is that the longer you play, the larger your potential jackpot winnings become. So you get rewarded for playing all your favourite games! Check out the popular progressive slots offering five or six-figure prizes, including Mega Moolah, Major Millions, and Fruit Fiesta.
Video poker is a fun and classic game with many variations available such as Jacks or Better, Aces and Eights, Deuces Wild and Double Bonus. Each game is derived from the original game of poker, but they all have their own unique selling point. Jacks or Better, as the simplest variation, is perfect for beginners learning the ropes, whereas Double Bonus is great for people who have perfected their strategy and are now ready to try and win some big money on the bonuses this game offers.
Blackjack is a traditional card game that can be played both online and in a live casino. The rules of the game are very easy: your goal is to reach 21 with as few cards possible. Each player is given two cards to start with and then they have to decide whether to ‘stick’ (keep the cards) or ‘hit’ (ask for additional cards from the dealer). If you get given a card that takes you over 21 then you go ‘bust’ and have lost the game.
Baccarat is a very simple game of chance, which is easier to learn than many suppose. All you have to do is place a bet on one of three outcomes: a tie; dealer wins; or player wins. Then the player and the dealer are given two cards each and the player with the most points (or the points closest to nine) wins. Online versions of this game can offer further options including such as deposit bonuses, which can make this game more fun and accessible for people who bet from home.
Roulette offers that iconic image ingrained on all casino players minds: the spinning carousel. This game is fundamentally very simple and very fast paced – perfect for those high rollers that are looking for a little more excitement in life! The idea is that you place money on the number where you think the ball will land. The locations are numbered and each number is associated with different odds, so the chances are, you could win some massive cash prizes!
Table games: other card games
Whilst many people believe that betting on card games begins and ends with Poker, there are actually loads of other card games that can spice up your gambling life. These include Craps, Cribbage, Gin Rummy and Pontoon. These games are often less popular because they require more prior knowledge of the game and more skill and strategy to really understand the game, however, if you are a player who likes a challenge then these games are certainly for you!
Lotteries: scratch cards, bingo, keno
Lotteries are world famous for being the biggest gambling game you can ever participate in, with EuroMillions and EuroJackpot taking in bets from all over the European Union. These games offer the chance to win huge money from very small bets, making them extremely popular amongst many bettors. Scratch cards, bingo and keno are smaller versions of these lotteries that can be played in bingo clubs or casinos respectively.
Nothing beats the live casino when it comes having the experience of your life. Whether you’re a regular gambler or a one-time player, the glitz and glamour of a live casino is often what makes or breaks your night. And with loads of traditional games to choose from including card games, roulette and poker, you’re sure to end your evening on a high!
Casino Online Strategies
Finding a good online slot strategy
With enjoyable and easily accessible games to bet and win big, online casinos have revolutionized the gambling world. However, knowing how to beat the banker means practice, experience, some inside tips and of course a little boost from Lady Luck.
If you’ve found the right game and the right strategy, you could win big online. Some say a smart strategy is not to win the biggest jackpot once, but to continuously win moderate amounts over a period of time.
“You got to know when to hold ’em, know when to fold ’em, know when to walk away and when to run…”
Where to learn the top casino strategies
Rather than scattering your funds over a multitude of games, zero in on a couple of games that you really like and wouldn’t mind playing often, then learn them well. Get a hang of the rules and practice a lot, then you’ll eventually be able to put together your favourite way to play.
Casino providers will usually let you play any of their casino games in free play mode. This is highly recommended if you want to try out any casino game playing strategy without risk until you’re ready to switch over to playing for real money. Even more, playing for free allows you to master not just the complexities of the game but also how all the software platforms work.
When you play any online casino game, you’ll notice that different players have their own views on what works to play a game and what are the winning styles. There are scores of guidelines out there on various strategies for each and every game, uploaded by experienced gamblers.
All you need to do is know where to look. You don’t need to follow other players’ opinions by the book, however, the most successful gamblers will always have a good strategy in place before they even sign into their favourite online casino!
How does a casino strategy work online?
One of the essential things to remember is that all online games have been through the required steps to ensure they are totally fair play; therefore it is unlikely that you will find rigged games in modern online casinos. Although most online casino games are powered by random number generators, there are still many ways to play them to your advantage and maximize your chances of winning.
Taking Video Poker as an example, the house only typically has 0.46% advantage – and some versions also sway further in the gambler’s favour. The payoff is normally high, but the catch is that to cash out you normally need to play at an expert level unless you have fiery beginner’s luck! (Don’t bet on that though.) The only way a casino can really make a profit on video poker is when players are simply not skilled enough to take the pot, so study up!
When it comes to slots, it’s easier to win on those with lower jackpots, as they are more likely to pay out often. If you’re trying to learn a couple of games – choose two and go for one high and one low jackpot game to strike a balance between the big payouts and the smaller wins that will keep your bankroll afloat. When it comes to most games, calculating or researching the odds and figuring out the amount you can afford to deposit against those odds is another great strategy.
Privacy and protection online
Never underestimate the importance of being able to tell when you should stop playing – whether you’ve reached your winning goals or whether things are not going as planned.
The strategy only takes you so far and sometimes the reels just don’t line up. This is when you walk away. Set deposit limits for the day/week/month and stick to them!
Organizations that can help you control your gaming habits
Lucky Street partner casinos
Why should you trust our partner casinos?
For starters, every casino that you see featured on our site has been tested and reviewed by another player, giving you an accurate idea of what’s it like to play at a certain casino as a UK player, including country-specific benefits and limitations that you should know.
We actually ask a bunch of different players to check out the casino sites we recommend so that we get the most objective picture possible. After posting the original review, we’ll regularly check the site for any updates and adjust our recommendations in the light of any changes. That way, you know you’re getting the most accurate, up-to-date and reliable list of top-rated UK online casino that you’ll find on the internet.
What do they offer?
Casinos online in the UK offer pretty much the same thing to their players, just in different flavours and concentrations. You can expect to get:
- A welcome bonus when you sign up and deposit money to your account
- Free spins or credit that you can spend on top slots games
- Automatic enrolment to a VIP or loyalty program, which lets you earn and exchange comp points for more cash or other perks
- Access to 24/7 customer support
What they differ on is the size of their bonuses and the conditions attached to them. We make sure to recommend those casinos that strike the best balance between lucrative offers and achievable requirements that enable you to reap the rewards.
Thanks to our close contact with casino operators, we’ve also been able to negotiate special bonuses that meet our stringent player-satisfaction criteria and which are exclusively available for players who sign up through the links that we provide.
How do we make our list of top UK online casinos?
Our expert reviewers follow a detailed, step-by-step reviewing protocol that ensures they cover the most important aspects of a casino site which affects the overall player experience. Besides collecting their thoughts about an online casino, our reviewers also score each site on a list of criteria that spans game variety to support quality.
We combine both sources of data to give an overall grade to the site, which then determines its ranking on our list of top UK online casinos. Our list is constantly evolving; our casino partners, reviewers and readers continuously feed us with more information that allows us to adjust rankings in real-time, allowing us to give you the most accurate snapshot of the hottest casino sites and bonus offers currently available on the market for UK players.
If you play on mobile, these casinos work for you too
We give extra attention to those sites that are cross-browser and cross-device compatible, meaning that they work just fine whether you access them using Chrome, Safari or Firefox, on your home desktop PC or Mac, or tablet and smartphone for when you’re on the move.
Our top casino sites are optimised to be viewed on large and small screens; most of them even have a dedicated mobile app which you can download to play your favourite games in a format that is adapted to the features and specifications of your iPhone or Android mobile device.
Safety when playing slot games online
Are online casinos as safe as ground-based?
For a long time, going to the casino was thought of being something that was restricted only to the social elite and is often portrayed as being a well–dressed event in blockbuster movies such as the James Bond series.
However, the recent decades have seen a shift in casino culture, with many famous land-based casinos also taking their gaming platforms online. This has opened up the casino world to a whole new generation of players and gaming enthusiasts – but is online casino gaming really as safe as offline casino gaming?
Since the online gaming industry is growing exponentially each year, the obvious answer is yes. As with offline casinos, there will always be online casinos that are shady, unregulated or unlicensed. It’s now standard that online casinos go through very rigorous testing and checks before they can accept players, so obtaining the right paperwork is not that easy!
What certifications are there to prove an online casino is safe?
Every time you purchase a product or service, it is completely natural to look at reviews beforehand or check for certificates of excellence.
As an example, you might feel more inclined to visit a restaurant if it has a good rating on Yelp and a TripAdvisor certificate of excellence. Online casinos also have the same mechanisms for testing their gaming systems.
There are many different certifications to look out for such as eCOGRA, Technical Systems Testing (TST), and Gaming Associates.
The most popular is by far eCOGRA, which is an internationally approved testing agency, and player protection and standards organization. This certification is considered to be the gold-standard in the online casino world, so if your online casino possesses it, it is deemed to be a trustworthy, reliable and safe casino.
Apart from such certifications, it is important for players to check the licensing and regulations of their online casino.
The about section or the footer of the main page should contain information of the country in which the online casino is registered and the national authority in that country with which it is licensed. Players can check if the information is legitimate, so it is very easy to test whether a given online casino is legitimate or not.
How fair are online casinos?
An online casino’s fairness is a cause of great concern to most players, and we do not blame them when you consider that you are placing real money bets and wagers on games that are being operated in a remote country far away.
The most common question is; are online casino games rigged?
The answer to this question mainly depends on the software provider used by that online casino, as the provider will tell you whether the online casino is both secure and at the same time fair.
There are several popular software providers that have software that cannot be manipulated by online casinos to rig games and con players.
These include Playtech, which is quoted on various stock exchanges, and Microgaming which is audited by Price Water House Cooper to verify their information.
Players should not confuse fairness with house edges, which are built in advantages that provide the online casino a profit as a percentage of a player’s play.
What are some common issues online?
What most players fail to remember when enjoying their time at online casinos is that they are providing access to personal banking information.
As such, players should be vigilant about fraud and identity theft, as they also do when they are purchasing other items from online shops. Most online casinos use very secure payment options with secure methods such as PayPal, credit and debit cards, and e–wallets. Despite this, many players forget to keep this personal information safe.
Top tips for doing this include the use of a strong password, which we suggest should be at least 8 characters long, and includes a mix of letters and numbers, capital and normal script letters and even special characters.
You should avoid using obvious passwords such as your name, birth date, birth town, and so on, and always remember to never store it on your PC and keep it somewhere safe.
If you regularly conduct online transactions, we also suggest that you check these on a regular basis with your bank, so that you can be sure that you have not been defrauded.
Other tricks you should watch out for and immediately report to us or to the relevant consumer protection authorities include:
- Slow or selective payment of winnings;
- Non-payment of winnings;
- Unfair rules that apply only to players in a certain geographical areas;
- Invasive and excessive player identity verification requirements;
- Adding bonuses or other promotional offers to your account without your consent;
- Offers with misleading or confusing terms and conditions;
- Abusive limits on payouts;
Make sure to keep an eye out for these bad practices, and don’t hesitate to flag and report them if you suspect that a casino site is being underhanded with its players.
We do recommend Ladbrokes casino as it’s highly reputable all over the world. Their sports betting section is well known as well. Grab this Ladbrokes offer to securely play at an online casino.
Getting Help If Something Goes Wrong
Why is customer service so important when choosing an online casino?
No matter how you dress it, online casinos essentially provide a service-based product to their clients, so it is imperative that players have access to great customer service support.
This important feature is often a deal breaker when choosing an online casino; a particular website might have a good selection of games, your preferred payment methods, and sweet promotions to make your gaming experience even better, but what happens if you get stuck and need help?
In most cases, even the most experienced players might face some sort of issue during their gaming time, so this is where help sections and customer support comes in.
The most trustworthy online casinos will always have a detailed FAQ section to answer the most basic and common questions that the majority of players have difficulty with. However, there will always be cases where you might have trouble with your payment method, there could be a glitch in a game while you are placing bets, or you have questions about withdrawing your winnings.
Good customer service support while help you iron out any kinks in your gaming experience, so this is why it is important to check if it is a top quality service before choosing your online casino.
What level of service should you expect from a top–quality site?
When it comes to top quality customer service, first impression are everything! The best online casinos will provide their clients with round the clock customer support – 24 hours a day, 7 days a week. This is especially important if there is a big time difference between where the customer service centre is based and where the players are currently located.
Online casino players desire to have an active customer service that allows them to feel secure that their requests will be met professionally and promptly. It is safe to say that the vast majority of online casinos are aware of this and provide their clients with the capabilities of getting in touch with them whenever they want.
If you are unsure as to whether a particular online casino offers customer support of the highest quality, we suggest that you test it out! Simply get in touch with their customer support team through one of the channels they provide, and see how quickly and efficiently they get back to you. Some of these services may incur a charge, but it is still worth trying it out before you start playing real money games on that online casino.
How do I get help from customer support?
There are several ways of getting in touch with an online casino’s online support services. However, before you do so you should visit their help section and look for a list of FAQs or an FAQ document, which is generally always available for clients to read. This is a good strategy to start off with, as most of your queries will be already answered here.
However, do not feel scared to still seek assistance if you require further clarification – that is what the customer support team is there for!
Most online casinos will provide customer support through email, live chat or phone.
Email is still a preferred method of communicating with the customer support team, as you can follow the conversation and keep a record of it.
Live chat is a very useful platform for asking immediate questions while you are playing. If for example you encounter some issue when placing a bet, or during gameplay itself, the live chat will be there to answer your question instantly.
Phone support is also an immediate form of getting in touch, but players should be aware that this service may incur charges, so it is always a good idea to check with your local telephone provider before placing any calls.
In many cases, since we deal so closely with online casinos and are in regular contact with them, our team would probably have several personal contacts among the casino managers at a particular site. So if you run into any trouble at our recommended sites, feel free to let us know, and we’ll talk directly to the managers to sort it out as quickly as possible.
If I lose my connection while playing, what happens?
No matter how good your internet connection, power cuts or issues with network cables can happen and this can cause a momentary delay or complete loss of your connection.
Unfortunately, this may happen at the most inconvenient time, such as after you place a bet or just before the outcome of the game you are playing. This can be quite a stressful experience for players, especially if it happens for the first time, but do not worry about it!
Online casinos are equipped for this situation, so your status and progress will be saved on the operator’s servers and when you re-connect you will be able to pick up right where you left, with your winnings and bankroll intact.
In this casino guide we covered all the basic stuff that new players in UK should know before signing up and committing their money to a gaming account.
We touched on a lot of important information here, so to briefly recap it all in case you scrolled through it quickly or you need a quick refresher, here’s what you should’ve gotten out of this page:
- Finding UK online casino for slots — It’s not as easy as it sounds, but neither is it frightfully hard work if you leave the heavy lifting to experienced players! Our team of expert reviewers have tested the most popular UK casino sites and you can read their thoughts and opinions about them to help you choose the ideal one for you without any hassle.
- Choose the top recommended sites by the experts — Your friend might be really into the casino site he spends hours on, our you might have heard about a site that’s being hyped in the media. But are they really any good? Here you’ll find online casino reviews written by online slot experts, where they share their first-hand experience playing at a site and wagering real money so that you don’t have to.
- Things a new player should look out for — If you’re new to the world of online casino gaming it can be quite bewildering at first. There are many new and unusual words you should know to understand how different games and casino promotions work. We give you a low-down of the most important stuff you should know about so that you can browse into any online lobby with confidence.
- Setting up an online gaming account — These are your baby steps into the world of online real money gaming. Registering an account is incredibly easy nowadays, so you should spend more time considering carefully where you’re going to sign up before actually doing it. The size of the welcome bonus is often the deal-maker in most of these cases.
- Claiming your welcome bonus — After signing up for an account it’s time to get your hands on some free money. However, not every welcome bonus is worth claiming due to prohibitively high wagering requirements. We explain what wagering requirements are and how to quickly determine whether a welcome bonus is a great deal, or whether it sounds too good to be true.
- Checking out the different games — If you never actually played casino games before, you’ll find our 1-minute primer to all the major game categories the perfect way to beef up your knowledge and start thinking like a seasoned gambler.
- Learning strategies to win more money — There are many myths and misconceptions running about on how to make money playing at the casino. We debunk some of the most notorious ones about casino systems and suggest a few infallible tips of our own to help you manage your bankroll responsibly.
- Watch out for blacklisted casinos — There are all sorts of casino operators out there. Our job is to hook you up with reputable, fun online casinos, however you should be aware of rogue practices used by casinos so that you can quickly identify them and realise when you or someone you know fall victim to unscrupulous casino sites.
- Getting support when you need it — There are many ways you can use to communicate with the casino customer support team if you have questions or run into trouble. Email, phone and live chat are among the most popular methods to receive support when you need. We’re pretty tight with casino managers working at the top UK casinos online, so if you need any help feel free to drop us a line and we’ll get you in touch with the right people.