When you have a favourite land-based casino, a place you feel at home, sometimes you wish it placed its business online, too. Just for the sake of instant enjoyment. Well, if this is one of your wishes and at the same time you’re into trying out a new online casino, you’ll be glad to hear that there’s a venue that seeks to compete for the title of the best online casino UK market has seen so far.
Grosvenor Casinos are a land-based casino brand that’s really popular throughout the UK. From Grosvenor Casino Leeds to the Barracuda London, there’s a whole range of terrestrial casinos to visit and have fun at. However, if you feel like staying at home and still enjoying your favourite casino games, there’s Grosvenor Casinos online to serve your heart’s desires. And what is really great is that they seem to go out of their way to make your playing experience as close as possible to the one you’d get in its land-based counterpart.
Even though more people know the brand for their land-based operations that the online casino, it’s becoming increasingly popular among UK punters, who are known for their pickiness. For low-rollers, the clincher may be the Grosvenor Casinos Welcome Bonus, which includes a £20 first deposit bonus. To get this one, you need to go through the Grosvenor Casinos sign up process, then deposit at least £20 (in which case this becomes a 100% bonus, which is not bad, really), and get your monies. Another great feature of this Grosvenor Casinos bonus is that it needs to be wagered only 5x before cashout, and that it’s withdrawable.
Of course, such a big casino offers other promotions, too, including a number of regular and opt-in sportsbook promos, weekly cash prizes, various Grosvenor Live Casino bonuses, even a Blackjack bonus, etc. Not the best selection of bonuses out there (a nice Grosvenor Casinos no deposit bonus or free spins would be appreciated), but quite enough for UK players to enjoy a Grosvenor Casinos bonus here and there.
So, you’ve decided to join the party, huh? There’s every chance you won’t be disappointed. However, before you can start enjoying Grosvenor Casino offers, you have to go through a sign-up process that the online casino claims to take just three minutes. You can also use your Grosvenor Casinos membership card upon sign-up, which will then let the casino automatically pick up your details, and further shorten the process. If not, just provide the standard info – name, DoB, gender, email, address, phone number, and choose your credentials. While does really seem like an easy and straightforward process, finished on a single pop-up window, please note that upon finishing that first step of the registration, you will be asked to upload your documents (personal ID and proof of address) to verify your account.
It’s always tricky when a land-based casino opens its online counterpart. First of all, because it may have big shoes to fill. From Grosvenor Casinos UK players expect a lot, considering that their reviews are usually good. Well, with the online version, they’re in for a treat, too.
Namely, the Grosvenor online casino forms a part of the Rank Group Plc, which also owns Mecca bingo and Spanish Enracha community gaming venues. It’s a casino whose looks radiate the usual land casino atmosphere. Its website’s dark colouring, with a contrasting white Grosvenor seal logo looks both sleek and professional. The website is very conveniently navigable, as it is divided into tabs, which makes the overview very clear and everything easily accessible.
As for the security matters, Grosvenor Casinos licensing comes from two major regulating bodies – the UK Gambling Commission for the UK customers and the Alderney Gambling Control Commission for customers from other countries. This should serve as a guarantee for the fairness and security of the casino, since this online gambling venue does not feature any third party seals.
When an online casino has terrestrial background, it’s easy to predict what punters want. That’s why one of Grosvenor Casinos recipes for success lies in the variety of gaming options they provide. Offering a range of titles from providers such as IGT, NetEnt, Novomatic, Microgaming and the likes, Grosvenor Casinos games library contains virtually everything a player may want. From extremely popular slots, such as Starburst, to the Book of Ra jackot slot, popular table and card games, poker, finishing up with a sportsbook section for those who feel like placing a bet and playing against the odds.
Do you know what is made even easier for an online casino with land-based background? Making a great Live Casino section. That’s why Grosvenor Casinos Live Games is something players tend to enjoy the most. With that huge terrestrial experience, it wasn’t difficult for the founders of this venue to select games that would be a hit among the players, so the Grosvenor live casino games selection includes titles like Premier Roulette, innovative Monopoly Live, as well as exclusive titles such as Grosvenor Blackjack, Grosvenor Speed Roulette, but also those streamed live from Grosvenor Victoria Casino: Victoria Roulette and Victoria Baccarat. The games in this section are provided by the likes of Evolution Gaming, NetEnt and Authentic Gaming, and there’s also an official Grosvenor Live Casino app for both iOS and Android users.
When it comes to banking, Grosvenor decided to keep things simple. Very simple. They accept only Visa, MasterCard, Maestro, Bank Transfer, PayPal and Paysafe Card. That’s for deposits. With some MasterCard and Maestro cards, you won’t be able to make a withdrawal, either. So, although these payment options can be used by a majority of punters, Grosvenor Casinos banking could use a few more eWallets to make their services even more accessible.
Visa, Visa Checkout, Visa Debit, MasterCard, Maestro, Bank Transfer, PayPal and Paysafe Card
Visa, Visa Checkout, Visa Debit, Bank Transfer, PayPal and Casino prepaid card
Grosvenor Casinos mobile site is really nice and features a neat design in relaxing dark green tones. It involves hundreds of games, some of which include those sought-after daily jackpots. Of course, the selection is slightly smaller than in the regular Grosvenor online casino, but that’s a common trend in the entire industry. The website runs very smoothly, so it’s perfect for people who want to spend a couple of minutes wagering while standing in a line or commuting to work.
One of the much advertised features on its website is the aforementioned Grosvenor Live Casino App, which can be downloaded from PlayStore or App Store. It’s a very nice addition to the already comprehensive offering, especially considering how hype Grosvenor live games are among UK punters.
Without a good, prompt customer service, every other effort an online casino makes may be in vain. Grosvenor Casinos’ owners seem to be well aware of the fact, so they went out of their way to make their customer support as accessible as possible. There are several channels of communication with Grosvenor Casinos customer support – first of all, you can get in touch by phoning your local Grosvenor Casino; you can also call a dedicated 0800 line, contact them through email, or Grosvenor Casinos live chat service, which is available 24/7. Finally, and this is so exotic nowadays, you can choose the old-fashioned way and write to them. That’s right, send them a letter. When it comes to filing complaints, the website is very helpful as it contains an in-depth overview of their 3-stage complaints process, so you know what to expect and when.
We can conclude this review with a single sentence that sums everything up when it comes to Grosvenor Casinos. Experience seems to be the key. While one may think that land-based and online casinos are two completely different types of enterprises (and they wouldn’t be mistaken), it is evident that the makers of Grosvenor online casino knew exactly which areas are crucial for a successful online gambling operation.